Support & Downloads

You can download the Lite Version from the Oculus store.

Most questions can be answered by checking the user manual. If this doesn’t help, please don’t hesitate to ask.

Contact Info
Computerweg 1, 3542DP
Utrecht, The Netherlands
info@ez-360.com
+31 30 227 29 24

Frequently Asked Questions

EZ360

What is EZ360?

EZ360 is a 360° video player for Virtual Reality headsets. It was designed for use at events and meetings where you want to show your 360° video easily. EZ360 is perfect if you show your video to people who have little experience with VR headsets.

How does EZ360 work?

EZ360 is the easiest 360° video player on the market. Just put on the headset and the app will automatically play the video. The person that is wearing the headset, does not have to do anything. No controller, no buttons, no setting!

 

EZ360 uses the proximity sensor in the VR headset to check if someone wears the headset. When it notices someone is wearing the VR headset it will automatically play the video that has been preloaded on the VR headset.

How do I load videos in EZ360?

EZ360 plays videos that are locally stored on your device. This way you are not dependent on an internet connection. You can preload videos on your VR headset or phone by connecting it to your PC.

 

Place the video(s) you want to showcase inside the “Videos” folder within the EZ360 folder.

 

How do I start a video in EZ360?

Starting a video with EZ360 is super easy. Just put on the headset and the video will start automatically. If two or more videos have been preloaded, EZ360 will start a selection screen. In the selection screen, the viewer has to watch video thumbnail for 3 seconds to start the video.

What devices are supported by EZ360?

EZ360 is supported on Samsung Gear VR and Oculus Go.

How do I check what version of EZ360 is installed?

Samsung Gear VR:

In the Oculus Gear VR app, go to “Library”. Find EZ360 and click on the three little dots. Now click on “Details”. Scroll down to the Additional Details and click on the “Version notes”. In the Version notes, you will find what version of EZ360 is installed on your device.

 

Oculus Go:

To find what version of EZ360 is installed on your Oculus Go device you first have to reboot the device. Then, connect your Oculus Go to your PC. Once connected you can access the log file. Open the log file with a text editor. Scroll all the way down to find the last “Version Code”.

How do I install EZ360

When you purchase a license for either EZ360 or EZ360 Pro you will receive an Oculus key to download the app. You can redeem your Oculus key in the Oculus Store to download EZ360 or EZ360 Pro. Please make sure you are logged in to the Oculus account that you are using with your VR headsets. Purchases in the Oculus store are account specific!

 

When you have redeemed your code, you can find the app in the “Not Installed” section of your library.

 

Can I get a test version of EZ360?

Yes, you can test all the features of EZ360 with the free to download EZ360 Lite application. You can find EZ360 Lite in the Oculus Store.

EZ360 Lite

What is EZ360 Lite?

EZ360 Lite is the free trial version of EZ360. The Lite version has the same features as the paid Pro version but it has a 5-second waiting screen with VR-House branding before every video and a watermark during the entire video. In this waiting screen, you will find instructions on how to buy a license for the EZ360 or EZ360 Pro. EZ360 lite is free to download so you can test the EZ360 functionalities. It also has the customization options of EZ360 Pro.

How do I install EZ360 Lite?

You can download EZ360 Lite for free in the Oculus Store. You can visit the Oculus store using your headset, using the Oculus app on your phone, or visit the Oculus Go store via your browser.

How do I remove the watermark in EZ360 Lite?

EZ360 Lite is meant for testing all the features of EZ360 and EZ360 Pro. That is why it is free to download.

 

If you want to remove the watermark and the intro screen you have to upgrade to EZ360 or EZ360 Pro.

EZ360 Pro

What is EZ360 Pro?

EZ360 Pro has all the features of EZ360 but it adds some customization options. With a Pro license, you can add a custom
logo, a custom background, and custom thumbnail images.

 

How do I install EZ360 Pro

When you purchase a license for either EZ360 or EZ360 Pro you will receive an Oculus key to download the app. You can redeem your Oculus key in the Oculus Store to download EZ360 or EZ360 Pro. Please make sure you are logged in to the Oculus account that you are using with your VR headsets. Purchases in the Oculus store are account specific!

 

When you have redeemed your code, you can find the app in the “Not Installed” section of your library.

 

How do I customize my logo?

Please note: Customization options are Pro features. These will only work in EZ360 Lite and EZ360 Pro

 

You can change the EZ360 Pro logo in the video selection screen. Add your custom logo to the “Images” folder and name the file “logo”. Logos will look the best if you use a 20:9 ratio. For example 400×180 or 1000×450. Other sizes will be scaled accordingly to fit in the available space, but keeping their aspect ratio.

 

How do I customize the thumbnails?

Please note: Customization options are Pro features. These will only work in EZ360 Lite and EZ360 Pro

 

Thumbnails will look the best if you use a 16:9 ratio. For example 640×360 or 1280×720. Other sizes will be scaled accordingly to fit in the available space, but keeping their aspect ratio.

 

Place your custom thumbnails in the Videos folder. Give the thumbnail the same name (including “_TB” for stereo videos) as the video. This way EZ360 will know what thumbnail goes with what video.

 

How do I customize my background?

Please note: Customization options are Pro features. These will only work in EZ360 Lite and EZ360 Pro

 

To change the background to a custom background please add your custom background in the images folder. Name the file “background”. Please use a 2:1 aspect ratio and .png or .jpg extension.

How do I add an intro screen?

Please note: Customization options are Pro features. The intro screen will only work with EZ360 Pro.

 

You can add an intro screen before your video by adding a 360° image in the images folder. Name the image “intro” and use a 2:1 ratio.

 

 

EZ360 will display this image before every video that is played. It is only possible to add one intro screen. The standard duration of the intro screen is 3 seconds. You can change the duration by editing the config file.

 

How do I hide the time indicator in video thumbnails?

Please note: Customization options are Pro features. These will only work in EZ360 Lite and EZ360 Pro

 

To disable the time indicators in the thumbnails you need to change the config file. You can find the config file in you connect your Oculus Go to your PC. In the EZ360 folder, go to the Config folder and copy the config file somewhere on your PC. Open the file you copied to your PC with a text editor.

 

 

Change the Show ThumbnailTime variable from =True to =False

 

Now replace the original Config file with the new file you created.

How do I hide the 3D badges in video thumbnails?

Please note: Customization options are Pro features. These will only work in EZ360 Lite and EZ360 Pro

 

To disable the 3D badges you need to change the config file. You can find the config file if you connect your Oculus Go to your PC. In the EZ360 folder go to the Config folder and copy the config file somewhere on your PC. Open the file you copied to your PC with a text editor.

 

Change the ShowThumbnailBadges variable from =True to =False

 

Now replace the original Config file with the new file you created.

Video & Audio support

What resolutions, bitrate, encoding should I use?

We recommend reading the following article for more information on what the best video output is for Oculus Go.

 

https://creator.oculus.com/blog/encoding-high-resolution-360-and-180-video-for-oculus-go/?fbclid=IwAR16P0LwY0ovyXTaynzPNO0XTgk6x12IJnIahN73HaJsMe5gjU1EtkJ67NY

How do I play stereoscopic (3D) videos?


Stereoscopic videos are supported by EZ360 in the top-bottom format. Add “_TB” to the file name to indicate that this is a stereo video (e.g. “video1_TB.mp4). Don’t worry, the “_TB” is not visible for your users. EZ360 will display a 3D video icon in the thumbnail when it recognizes the video as a stereoscopic video.

 

How do I play a regular (not 360° ) video?

It is possible to watch a flat 2D video in EZ360. Add “_2D” to the video name to indicate that it is a non-360° video (e.g. “video1_2D.mp4”). EZ360 will recognize it as a flat video and display it with a full black background.

 

EZ360 also plays "flat" non-360° videos

Screenshot of the EZ360 trailer played in the Oculus Go

How do I add spatial audio to my videos?

EZ360 supports spatial audio with the .tbe files. Add a .tbe file to the “Videos” folder with the same name as the video. EZ360 will display a 3D audio icon in the thumbnail when it detects a .tbe file with the same name.

 

Oculus

What is an Oculus Key?

An Oculus Key is a unique code of 25 characters that is used to download applications from the Oculus Store.

 

When you purchase a license from our website you will get an Oculus Key to download the EZ360 (Pro) app.

 

You can redeem this key at oculus.com/redeem-code.

Can I use EZ360 in kiosk mode?

Oculus currently does not support a kiosk mode for Oculus Go. With EZ360 we try to make everything as easy as possible. That’s why we have several recommendations on how to show your 360° videos.

 

Use Developer Mode
This allows you to unlock the device with the volume buttons instead of the controller. You can turn on developer mode in the settings on the Oculus App on your phone.

 

Change the power settings
By changing the power settings you can choose after what period of time the Oculus Go will go into standby mode. The standard setting is 15 seconds but you can change this up to 1 hour.

 

Kiosk mode
There are some third-party solutions to disable the Oculus software and only run 1 specific app. If you are interested in this, and would like to use this in combination with EZ360 please contact us.

How do I check my Oculus Go OS version?

To find what version of Oculus is installed on your device, please follow the steps below:

 

For Oculus Go, go to the “Settings” tab in the Oculus home screen and then choose “See All”. Click on “About” to display the version information.

 

 

For Samsung Gear VR, go to “More” and scroll all the way down. Here you can find the version information.

Bugs

How do I report a bug?

If you run into any problems with EZ360 and you want to report a bug we would appreciate it if you could mention the version of Oculus OS you are running. You can find the version number here:

 

For Oculus Go, go to Settings > See all > About > Version (screenshot)
For Samsung Gear VR, open the app on your phone, go to More > scroll down (screenshot)

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